DWG provides different levels of Netsuite solution administration from hours of user support to responsibility and accountability for the overall development, delivery, maintenance, and continuity of support of your core business system. Additionally, our team can maintain connectors with other software such as Salesforce, HubSpot, Agile or Arena. Our coverage will help to ensure that the functionality of NetSuite, and support systems, is optimized and that all users are well positioned with the training and knowledge needed to effectively use the system to their fullest.
First Line of Support
Depending on the complexity of your solution and size of your business you likely have access to Basic or Premium support from Netsuite as part of your subscription. If DWG are providing solution administration services we can still be your first line of support and we will direct you when issues such as bug fixes should be logged with Netsuite support service.
Sometimes 'things' just do't appear to be working as they should (or as we thought they should). A product in Agile (PLM) does not appear in Netsuite or an expense report is being sent to an incorrect approver. The DWG support team will troubleshoot the issues and make adjustments or recommendations for resolution.
It doesn't sound time consuming at first to add or remove users, adjust access levels or user roles, or answer 'how-to' questions and conduct training for new employees. But yes, that time adds up and often does not make much sense to pile these responsibilities to an employee who already has a full-time job. And who will maintain user documentation?
Whether we implemented your Netsuite solution or not, our experts can support future configurations on an as needed basis. We will perform adjustments to current NetSuite configurations including workflows, forms, adding/removing fields, and integrations with third-party applications.
Netsuite Workflows enable you to take control of your business processes with automation (no more manual processes!) DWG will support design and configuration of these workflows. A more complex workflow can involve multiple stages, transitions, and actions. But if something breaks in that flow it needs troubleshooting and fixing.
Dashboard & Reporting
Netsuite delivers very powerful dynamic dashboard and reporting features. As your business evolves, processes change or users need access to new information, DWG will work to build the tools your team needs.